When Ruby, a golden retriever with a heart full of love, was surrendered to a shelter in Québec, no one could’ve guessed the incredible journey ahead of her. Despite the confusion and stress, Ruby’s gentle nature and unwavering optimism never faded. She didn’t just wait for a second chance—she radiated the kind of spirit that makes you believe in them. And thankfully, that second chance came—changing not only Ruby’s life, but the lives of countless others she would go on to help.
A Heartbreaking Beginning with a Glimmer of Hope
In the summer of 2024, a golden retriever named Ruby was surrendered to the SPCA Roussillon in Québec, Canada. Just one year old, Ruby was cheerful and deeply connected to people—even in the face of uncertainty.
Shelter staff immediately noticed her bright spirit and reached out to the Asista Foundation, a nonprofit that rescues shelter dogs and trains them to become service animals for people with mental health challenges. Little did anyone know, Ruby’s journey was only just beginning.
A Chance Encounter That Changed Everything
When Asista met Ruby, they saw the potential for something extraordinary. To help her decompress after her shelter stay, they reached out to longtime Asista supporters, NHL star Nick Suzuki and his fiancée, social worker Caitlin Fitzgerald.
The couple took Ruby in for a short fostering stint, but those few days turned into something deeper. “It felt like Ruby had been part of our lives for months,” Fitzgerald shared. The couple knew they couldn’t let her go—and Ruby officially became part of their family.
From Playful Pup to Calm Companion
After settling in with Nick, Caitlin, and their Bengal cats, Ruby transitioned to a foster home within Asista’s training program. There, she learned basic commands and structure before beginning her specialized training to become a mobile service dog—one that could travel with professionals to support individuals during crises. Caitlin, now Ruby’s handler and program partner, saw firsthand just how quickly Ruby embraced her role. Calm in chaos and instinctively nurturing, Ruby was a natural.
A Healing Presence Wherever She Goes
Ruby’s ability to sense distress and offer comfort is almost magical. Whether she’s gently resting her head on someone’s lap or simply walking into a tense room, she transforms energy around her. “She changes people’s posture and mood without saying a word,” Caitlin says. Ruby’s service will help children and adults with complex needs, especially those who are neurodiverse or non-verbal, offering structured emotional support during critical moments.
The Power of Second Chances
Ruby’s story is proof that rescue dogs aren’t just survivors—they’re healers. Once surrendered and uncertain, Ruby now changes lives daily through her service. As Caitlin beautifully puts it, “She’s not just a rescue dog—she’s a symbol of hope.” Through Ruby’s gentle spirit and Asista’s mission, the world is reminded that every life, when given a second chance, can make an extraordinary difference.
Sameen is a digital marketing and content specialist well versed in curating content aligned to audience needs. She has a passion for animals and creating animal content across social media.
